Privacy Policy

Document Details

  • Document Type: Policy
  • Last Reviewed: 04.2025
  • Document Owner: AUSNURSE PTY LTD
  • Version: 1.1
  • Contact Information: info@ausnurse.com.au

1.Summary

AUSNURSE PTY LTD, operating as AUSNURSE HOMECARE and AUSNURSE STAFFING SOLUTIONS, is committed to managing personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and other applicable privacy laws. This policy outlines how we collect, use, disclose, and protect personal information.

2.About AUSNURSE

AUSNURSE PTY LTD provides a range of healthcare staffing solutions and services, including:

  • Staffing solutions for nurses, support workers, and doctors.
  • Direct care to aged and disabled individuals through the NDIS and Home Care programs.
  • Support for residential aged care residents through allied health services.
  • Emergency response and vaccination initiatives.

3.What Information Does AUSNURSE Collect?

Clients and Prospective Clients

When you enquire about our services or become a client, we collect personal information, including:

  • Contact details (name, address, phone number, email).
  • Medical and health information relevant to the services requested.
  • Financial details for billing and payment purposes.
Prospective Employees/Applicants

When recruiting personnel, we collect information such as:

  • Name, contact details, qualifications, work history.
  • Tax file number, superannuation information, and other details necessary for background checks.
  • Information from third parties (e.g., recruitment agencies, referees, government agencies).
Other Individuals

We may collect personal information from other individuals, including:

  • Customers and members of the public participating in events.
  • Agencies, service providers, and contractors.
  • Information collected may include name, contact details, financial details, and interactions with AUSNURSE.
Visitors to Our Websites

When you visit our websites, we may collect:

  • Log data (IP address, browser type, access times).
  • Cookies for session management and user preferences.
  • Information provided through online forms or inquiries.

4.How and Why Does AUSNURSE Collect and Use Your Personal Information?

We collect personal information to:

  • Provide and manage our services.
  • Respond to inquiries and manage client relationships.
  • Conduct administrative functions (e.g., billing, contracts).
  • Improve and develop our services.
  • Comply with legal and regulatory requirements.

We may collect information:

  • Directly from you (over the phone, email, in person).
  • From third parties (e.g., recruitment agencies, government agencies).

5.How Does AUSNURSE Interact with You via the Internet?

When you visit our websites, we may use cookies to:

  • Maintain session information.
  • Improve site usability and transaction processing.
  • Collect aggregated statistical data for analysis.

We may also use external companies to analyze website traffic, ensuring no personal information is disclosed.

6.Can You Deal with AUSNURSE Anonymously?

You may choose to interact with us anonymously, but this may limit our ability to provide certain services. We will inform you if anonymity affects service delivery.

7.How Does AUSNURSE Hold Information?

We employ technical, administrative, and physical measures to protect personal information from:

  • Unauthorized access, modification, or disclosure.
  • Misuse, interference, or loss.

We limit access to personal information to authorized personnel and ensure secure storage and disposal of information.

8.Does AUSNURSE Use or Disclose Your Personal Information for Direct Marketing?

We may use your personal information for direct marketing purposes, with your consent or as permitted by law. You can opt-out of receiving marketing communications at any time.

9.How Can You Access or Seek Correction of Your Personal Information?

You have the right to request access to and correction of your personal information. Requests should be made in writing to our Privacy Officer. We will respond within a reasonable time and may charge a fee for providing access.

10.What Should You Do If You Have a Complaint?

If you have any concerns about our handling of your personal information, please contact our Privacy Officer. We will investigate and respond to your complaint within a reasonable time.

11.Data Breach Notification

In the event of a data breach involving personal information, we will:

  • Contain the breach and prevent further unauthorized access.
  • Assess the potential harm to affected individuals.
  • Notify affected individuals and the Office of the Australian Information Commissioner (OAIC) if the breach is likely to result in serious harm.
  • Review our security measures and implement improvements to prevent future breaches.

12.Does AUSNURSE Disclose Your Personal Information Overseas?

We may disclose personal information to overseas recipients only with your consent or as required by law. We will ensure that the recipient complies with privacy laws and standards.

13.How Changes Are Made to This Privacy Policy?

We may amend this policy from time to time. We recommend you visit our website regularly to stay updated on any changes.

14.How Can You Contact AUSNURSE?

For any inquiries or complaints regarding this policy, please contact our Privacy Officer at:

  • Email: info@ausnurse.com.au